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1. Where is my order?

   After making an order at JACK & JONES online store, you’ll receive confirmation email. Once the package has arrived at the sorting facility in your country, you’re able to track your order purchased at JACK & JONES. You will receive a tracking number in your email. Find out more details here

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1. How do I return the items bought at JACK & JONES online store?

   There are multiple options of returning the item. Find out more details here

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1. How do I get a refund?

   You will receive the refund by way of the original purchase method. Typically, it takes up to 2 weeks (excluding weekends and bank holidays). Due to COVID-19, it can take a few days more for your package to be delivered and processed.
   Find out more details here

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1. Can I collaborate with you? Or Can I be an ambassador/influencer for you?

   We are a brotherhood, and we always look for new and exciting ways to collaborate. Learn more about our latest venture JACK & JONES Casting, and become our model. No matter your fashion preferences, we want you to join our new universe. If you're crazy about denim, punk rock, or formal look – we are all part of the same honest world, dedicated and dictated by men like you. You can also join our affiliate program here.

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1. Where can I get a promo code?

   After subscribing to the JACK & JONES Newsletter, we’ll send you a discount voucher to your mailbox. Additionally, our members have regular access to special offers and promotions. Subscribe to our newsletter here.

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1. Where can I find JACK & JONES size guide?

   You will find our size guide HERE. If you’re still in doubt – don’t worry! You have 100 days to return the items bought online, free of charge. Find the right fit now.

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1. If we couldn’t answer your questions visit our customers support page or send them an email.