Frequently asked


Where is my order?

After making an order at JACK & JONES online store, you’ll receive confirmation email. Once the package has arrived at the sorting facility in your country, you’re able to track your order purchased at JACK & JONES. You will receive a tracking number in your email. Find out more details here


How do I return the items bought at JACK & JONES online store?

There are multiple options of returning the item. Find out more details here


How do I get a refund?

You will receive the refund by way of the original purchase method. Typically, it takes up to 2 weeks (excluding weekends and bank holidays). Find out more details here


Can I collaborate with you? Or Can I be an ambassador/influencer for you?

We are a brotherhood, and we always look for new and exciting ways to collaborate. Learn more about our latest venture JACK & JONES Casting, and become our model. No matter your fashion preferences, we want you to join our new universe. If you're crazy about denim, punk rock, or formal look – we are all part of the same honest world, dedicated and dictated by men like you. You can also join our affiliate program here.


Where can I get a promo code?

After subscribing to the JACK & JONES Newsletter, we’ll send you a discount voucher to your mailbox. Additionally, our members have regular access to special offers and promotions. Subscribe to our newsletter here.


Where can I find JACK & JONES size guide?

You will find our size guide HERE. If you’re still in doubt – don’t worry! You have 100 days to return the items bought online, free of charge. Find the right fit now.


If we couldn’t answer your questions visit our customers support page or send them an email.